Bear and Badger Ltd privacy policy

Privacy Policy

Last updated: 06/02/2026

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or contact us directly.

We are committed to handling personal data responsibly and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

Who We Are

We are a timber design and build business based in North Wiltshire, operating from Sandridge near Melksham. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect.

If you have any questions about this policy or how your data is handled, you can contact us using the details provided on our website.

What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Enquiry or project details

  • Any additional information you choose to provide via our contact forms or email

This information is collected when you:

  • Submit a contact or enquiry form

  • Request a quotation

  • Contact us directly by email or phone

We only collect information that is relevant and necessary for responding to enquiries and delivering our services.

How We Use Your Information

We use your personal data to:

  • Respond to enquiries and quote requests

  • Communicate with you about potential or ongoing projects

  • Arrange site visits and assessments

  • Provide and manage our services

  • Improve our website and customer experience

  • Comply with legal, accounting, or regulatory requirements

We do not sell or trade personal data to third parties.

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Your consent (for example, when submitting a contact form)

  • The performance of a contract or steps taken prior to entering a contract

  • Our legitimate business interests

  • Compliance with legal obligations

Cookies and Analytics

Our website uses cookies and analytics tools, including Google Analytics, to understand how visitors use the site and to improve performance and content.

Cookies may collect anonymous information such as:

  • Pages visited

  • Time spent on the site

  • General location data

You can control or disable cookies through your browser settings. Continued use of our website implies consent to the use of cookies unless disabled.

Marketing and Advertising

We do not currently send regular marketing emails or newsletters.

In the future, we may use online advertising platforms such as Google Ads or Meta platforms to promote our services. These platforms may use cookies or tracking technologies to display relevant ads.

Any future marketing activity will be carried out in accordance with applicable data protection and privacy laws.

Payments

We do not take payments through our website.

All contracts and payments are handled offline following site assessment, confirmation of scope, and formal agreement.

Data Storage and Security

Personal data is currently stored using standard business tools, including Gmail and secure document storage systems.

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

Data is retained only for as long as necessary to fulfil its purpose or meet legal and regulatory requirements.

As the business grows, we may introduce customer relationship management (CRM) systems or additional secure tools. Any such systems will comply with UK GDPR requirements.

Sharing Your Information

We may share limited personal information where necessary with:

  • Professional advisers (such as accountants or legal advisers)

  • Service providers who support website hosting, analytics, or email systems

Any third parties are required to handle personal data securely and lawfully.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict certain processing

  • Request data portability

To exercise any of these rights, please contact us using the details on our website.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, along with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details provided on our website.